14-Day Money-Back Guarantee
We offer a voluntary 14-day money-back guarantee for the digital products sold under the Senior Home Safety Service Toolkit brand.
If a purchased product is not the right fit for your business, submit your refund request within 14 calendar days of purchase.
Accessing or downloading the files does not, by itself, remove eligibility under this voluntary guarantee.
1. Product coverage
This voluntary guarantee applies to purchases of:
- Senior Home Safety Service Toolkit;
- Visit-to-Quote Pro Accelerator Bundle;
- Handyman Marketing Vault.
2. Guarantee conditions
- The request must be submitted within 14 calendar days of the applicable product purchase.
- The purchase must be identifiable using the email address used for purchase and, where available, the Gumroad receipt or order reference.
- The guarantee is available only to the original purchaser.
- For a multi-product order, a refund request may cover one or more purchased products.
- Accessing or downloading the files does not, by itself, remove eligibility under this voluntary guarantee.
3. Fraud, misuse, and license violations
The voluntary guarantee does not require us to approve requests involving:
- fraudulent purchases, false information, or other deceptive conduct;
- repeated or systematic abuse of refund requests;
- unauthorized sharing, publication, resale, or redistribution of any supplied files;
- a material violation of the applicable License Terms;
- duplicate refund requests for the same product or a product already refunded;
- a payment dispute or chargeback opened without first contacting support and allowing a reasonable opportunity to assist.
4. How to request a refund
Email support@seniorhomesafetytoolkit.com and include:
- The email address used for purchase.
- The Gumroad receipt or order reference, when available.
- The product or products covered by the request.
- Enough information to identify and process the request.
We may request reasonable information needed to identify the order, process the refund, or investigate suspected fraud, abuse, unauthorized redistribution, or a license violation.
5. Refund processing
Gumroad acts as Merchant of Record and processes payments and refunds. Approved refunds are processed through Gumroad and returned to the original payment method. Processing and posting times vary by payment provider. Card refunds can require approximately 5–10 business days to appear, while timing may differ for PayPal or other payment methods.
Gumroad may also issue a refund when needed in connection with payment disputes or chargeback prevention, regardless of this published policy.
6. Payment disputes and chargebacks
Contact support@seniorhomesafetytoolkit.com before opening a payment dispute or chargeback so there is an opportunity to resolve the request promptly. A refund cannot be processed through this voluntary guarantee while a dispute for the same transaction remains open with the payment provider.
7. Mandatory consumer rights
This voluntary guarantee is additional to, and does not limit, any mandatory consumer rights.
Separate statutory rights may apply to digital content, including remedies where content is defective, inaccessible, or not as described.
Where permitted by law, a statutory withdrawal right for immediately supplied digital content may be lost only after the required express consent and acknowledgement have been obtained.
8. Contact
Refund and order support: support@seniorhomesafetytoolkit.com.