Digital product delivered immediately
The Senior Home Safety Service Toolkit is a downloadable digital product. Because access is normally provided immediately and the files can be copied, refund requests are reviewed under the limited policy below, subject always to mandatory consumer rights.
1. Request period
Submit a refund request within 14 calendar days of purchase by emailing support@seniorhomesafetytoolkit.com. Submitting a request does not automatically guarantee a refund.
2. Situations generally eligible for review
- A verified duplicate purchase of the same product.
- The download was not delivered or remains inaccessible after reasonable troubleshooting.
- The supplied files are materially corrupted and a working replacement cannot be provided.
- The delivered product is materially different from the product description available at purchase.
- A refund is otherwise required by applicable consumer law.
3. Situations generally not eligible
- Change of mind after access or download.
- Failure to read the product description, software requirements, professional boundaries, or license terms.
- Lack of Microsoft Word, Excel, a compatible PDF reader, or the skills needed to customize the files.
- Failure to customize the toolkit for your business, jurisdiction, qualifications, insurance, or service scope.
- The product does not generate a particular business result, client, sale, revenue amount, or time saving.
- The purchaser later decides not to launch or offer the service.
- Requests based on features, services, customization, consulting, or support that were not included in the product listing.
4. EU, EEA, and UK digital-content rights
Consumers may have a statutory withdrawal right for distance contracts. For immediately supplied digital content, that right may be lost once supply begins after the consumer gives prior express consent and acknowledges the loss of the withdrawal right. Where those legal conditions are not met, or where digital content is defective or not as described, mandatory statutory rights remain unaffected.
5. How to request a refund
Email support@seniorhomesafetytoolkit.com and include:
- The email address used at checkout.
- The Lemon Squeezy order number or receipt reference.
- A clear description of the issue.
- Screenshots or error details when the request concerns access, delivery, or corrupted files.
We may first offer a replacement download, corrected file, or reasonable troubleshooting where that can resolve the issue.
6. Refund processing
Lemon Squeezy acts as merchant of record and processes payments, refunds, and chargebacks. Approved refunds are returned to the original payment method. The time for the credit to appear depends on the payment provider and may take up to approximately 10 days.
Lemon Squeezy may also issue a refund at its discretion in connection with payment disputes or chargeback prevention, regardless of this published policy.
7. Chargebacks
Contact support@seniorhomesafetytoolkit.com before opening a payment dispute so there is an opportunity to resolve delivery, access, duplicate-payment, or product issues promptly.
8. Mandatory rights
Nothing in this policy excludes rights or remedies that cannot legally be excluded under applicable law.
Contact
Refund and order support: support@seniorhomesafetytoolkit.com.